Shipping & Returns

DELIVERY INFORMATION

  • All Pre Built hampers incur a delivery fee of $10.00 per address.
  • Build your own hampers incur an assembly + delivery fee of $20.00
  • Large hampers may incur additional freight charges due to additional packaging. This fee is calculated and paid for upon ordering.
  • Please allow 1-4 Business Days for goods to be delivered.
  • All Farmgate Artisan Cheese Boxes are packed in purpose built boxes with our carefully selected cheeses chilling on ice and stored safely in insulation.
  • Deliveries are made during business hours on weekdays to Australian residential or business addresses only. PO Box Deliveries are not accepted.        
  • As our boxes contain perishable items, they can’t be in transit over the weekend. We regret that deliveries cannot be made on weekends or public holidays. This also means any orders outside of Melbourne CBD can’t be delivered on a Monday.
  • All Farmgate Artisan Cheese Boxes are bar coded and trackable by reputable 3rd Party Carriers. We endevour to deliver within 72 hours however circumstances beyond our control may arise which may cause delay.
  • Please contact us should a delivery not arrive, we will attempt to track and locate it.
  • Should any changes need to occur to delivery details after ordering, please contact us to confirm any amendents before order is shipped. We can’t make address changes once an order has been dispatched.
  • Orders returned to Farmgate Cheese due to incorrect address will result in the order not being refunded as it has been fulfilled according to the details given by the purchaser.
  • Our boxes contain perishable items so are best delivered directly to the receiver. If no one is available to receive the delivery, if the courier deems it safe, will leave it in the most suitable place possible within the property. By ordering you acknowledge this ‘authority to leave.’
  • If our delivery is not able to be located on the property and delivery is proven from our courier, Farmgate Cheese cannot provide a replacement or refund as we have fulfilled our delivery process.
  • Delivery addresses must be accessable to courier delivery. Where possible we recommend delivery to a business address. Our couriers simply cannot deliver to a locked gate address ie- locked gate apartment complexes, houses with high locked fences.
  • For Regional Victoria and Interstate orders to be delivered by Fridays, orders need to be placed by no later than 9am Wednesdays. Any orders received after this cut off will be dispatched the following Monday.
  • Orders for Melbourne Metro addresses are fulfilled and delivered by our own drivers during business hours Monday – Friday.
  • All fees are inclusive of GST.
  • Some regional / remote addresses are undeliverable due to the extended delivery time and refrigerated nature of our cheese hampers. We do however, have a wonderful selection of grocery items that can be shipped Australia wide – you’ll just need to leave out the cheese!

 

DELIVERY AREAS AND EXPECTED DELIVERY TIMES

MELBOURNE METRO                              1-2 BUSINESS DAYS

VICTORIA COUNTRY                              2-3 BUSINESS DAYS

NSW & SA METRO                                 1-3 BUSINESS DAYS

NSW & SA COUNTRY                             2-3 BUSINESS DAYS

QLD & WA METRO                                 2-3 BUSINESS DAYS

DARWIN METRO                                    2-3 BUSINESS DAYS