Delivery FAQ

How does my cheese stay chilled?

Great care has been taken to pack our cheeses in cold (ice) pouches to ensure it stays chilled for 48 hours while it’s in transit.

 

How much is postage and handling to send numerous hampers to the same address?

There is a $10 flat rate for postage and handling on a pre designed Cheese Box. If you choose to Build Your Own there is a $20 assembly and postage fee. This fee is applied per delivery address.

  

I want to send a hamper to my Dad in country WA, how long will that take?

Firstly, some regional areas are undeliverable as we rely on 3rd party couriers. If we can deliver to your Dad, however, we’d recommend you choose only grocery items as cheese can’t be kept chilled long enough to reach him and it may take up to a week to deliver.

 

How can you guarantee the glass bottles and jars won’t smash while in transit?

We take great care to ensure our glass products are well packaged and protected when they’re sent off. Unless our Courier’s throw them around or run over them, there shouldn’t be any problems!

  

My friend lives in a locked gate community, how can I get a hamper to her doorstep?

If the door step isn’t accessable to the public then it won’t be accessable to our couriers. We recommend sending the box to your friend’s business address instead.

 

My order hasn’t arrived in the time allocated on the website. What should I do?

Firstly, check in on the tracking code that was sent to you when the order was dispatched. Alternatively you can contact us on 1300 267 673. Sometimes delays occur that are out of our control due to using a 3rd party courier service, so please be aware and allow for 1-2 days lenience.

 

What do I do if my product is damaged on arrival?

Please contact us immediately on 1300 267 673

 

Our Refund Policy

If an undeliverable address has been provided by the sender and the delivery is returned to us, we do not refund. The sender will need to complete and pay for a new order with the correct address.

In the case of any damage to the contents upon delivery, please let us know as soon as possible to discuss options.